Frequently Asked Questions

From I-295, exit on Franklin Street. Turn west (right) onto Middle Street and 121 MIDDLE will be the third building on your right.

Look for the small 121 address locator in the center of the building and head up the stairs to the main building entrance.   You may need to use your key to access the building.

Note: In this historic building, the front entrance of the building is only accessible by stairs.  For access to the building via ramp, please use the back entryway by following the path on the right side of the building.  

To reach your residence, travel up to the elevator and find your assigned residence number.  The first number in your room designates the floor number.

Our historic building was built in the late 1800s and does not have on-site parking.

Our guests have found the most convenient option for parking is at the Cumberland County Parking Garage.  This secure garage is located directly adjacent to our building.  If you are staying for 7 or more nights, please reach out to the garage directly.

Other parking options are available in the area, including street parking.

To access your residence, you will need to download Flexipass to your mobile device.  We choose this app for its ease of use: Enter the code into the Flexipass app and viola a digital key with your room number is instantly available.

• Guests may check-in between 4pm and 6pm each day, although many times residences are available prior to this window.
• An email with your key code will be sent as soon as your residence is fully cleaned and inspected by our team on your arrival date.
• Should you be arriving after 6 pm, be sure to download the FLEXIPASS app and claim your key prior to your arrival into Portland.
• Additional key codes are available for registered guests.   Just send us a quick message with their name, phone number, and email address.

To connect to the WiFi, simply open your WiFi settings anc connect to the 121 MIDDLE network, accept the terms & conditions in your favorite browser, and your device will be ready to access the internet.

Use your favorite streaming service directly from your device. Just follow the on screen instructions to connect, then cast from your favorite apps to any TV in your residence.

Residences do not have access to cable or over the air television services.  If you are looking for live TV, we recommend logging into the television service app you may use at home (for example, Comcast, FIOS, Direct TV, etc.) to stream live television programming.

Each kitchen is equipped with a full compliment of great appliances, pots, pans, baking dishes, knives, serving utensils, and more ready for your use.  Here are some great ideas to whip up a great meal while in Portland.

• Source farm fresh ingredients at local markets, such as Micucci Grocery Store.
• Blend up fresh fruits and vegetable from the Portland Farmers Market with the NutriBullet(R)
• Brew your favorite cup of joe from places like Higher Grounds, featuring Speckled Ax beans, in the French press.
• Pop open a bottle of your favorite wine with in-room cork screws for all of your special occasions.

Pro Tip: Your residence is equipped with induction burners for your safety.  The pots and pans must match the burner size in order to work properly. 

Most bathrooms feature a standing shower with glass doors and amenities to get you started on your trip to Portland.

• Fresh soft laundered towels will be provided upon your arrival for your entire stay.
• Bath soap, shampoo, and conditioner will be left to get you started.  We recommend bringing your favorite soaps and scents with you.
• Our team will provide you paper products at the beginning to cover your stay.
• Hair dryers, iron, and ironing boards are available so you may look your best.

Treat your residence as your home.  We’ve provided some basic cleaning supplies, dishwasher tablets, soaps, towels, and more so you can tidy up during your visit.

• Each residence will be fully cleaned and sanitized after your departure to prepare for the next arriving guest.
• Please place any garbage in the hallway before noon to be cleared during the day.
• If you are staying more than 7 nights, we are happy to change your linens on weekly basis, free of charge.
• For a more in-depth cleaning experience throughout your stay a cleaning fee of $100 per clean will apply.

We look forward to making sure all our guests have an outstanding experience.  Have a fun time, but please be respectful of your neighbors who may enjoy a bit more of a relaxing experience.

To ensure everyone has a great experience, please review our Code of Conduct before your arrival.

All great travel experiences must come to an end.  Before heading out, we kindly ask a few things from you to help us prepare for the next guests’ arrival.

• Please leave all of your dirty towels on the floor.
• Place all used dishes in the dishwasher (no need to start it).
• Double check you have all of your belongings.
• Checkout by 11 am using the checkout button on the Flexipass app.
• Leave us an outstanding review on your favorite social media site.

Our goal is to ensure everyone has an outstanding experience.  If you felt we have fallen short of this, kindly contact us directly to discuss.

Thank you for making 121 MIDDLE an urban inn your Portland destination.  We look forward to welcoming you back soon.